Either please give us a call 0191 6402095 / 01228 808195 or send us an email sales@multimediaconvert.co.uk. At that time we will take a few details, arrange for collection and help you with selecting the options to best convert your Multimedia. We can also advise you on Media players and storage space requirements or any other questions you may have.

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Where do you Collect & Return to?

Presently we cover from Tynemouth to Carlisle, through Hexham, Haltwhistle and Brampton i.e. Hadrian's Wall country in between. When you book a collection slot we will arrange 2 or more visits from the same area to help keep our delivery charges to a minimum.

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Is my Media insured?

Yes, your media is fully insured whilst it is in our possession. However this is a last resort, obviously treasured family photographs cannot be replaced in the event of an accident. Hence all unique media in stored in Secure Fire safes until it is ready for processing. Commercially available media is insured up to the cost of replacement.

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How long does the service take?

Typical orders are turned around in about 2 weeks. Larger orders consisting of LPs, video or several media types will take longer. We will provide an estimated delivery date with the quotation and regular updates as it progresses. If possible we will deliver larger orders in batches, rather than keep you waiting.

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Do you keep a copy of my Digital files?

We maintain a copy of your digital files for about 1 month after the order, after which it is archived and the workstation data over written by the next job(s).

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Do I need a PC and if so, what type?

To enjoy your new Digital collection you will need some form of media player / storage. A PC or MAC is the natural choice being well suited to both storing large amounts of data and organising in a readily available Media Library. In addition there are increasing numbers of Multimedia devices available. Visit our Media Players section to see some of the latest hardware available. If you decide to use your PC, it will need a DVD drive or USB port for importing the digital files. Pentium Pro generation & above for Audio & Pictures, but a higher specified machine is required for smooth Video playback.

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How to know if I have enough space on my PC?

Within the different Media convert sections Photo, Audio & Video, tables list the files sizes for each digital format and compression. Take a look at these and sum up the different media types to get a safe estimate of the Total conversion size. If the storage space is tight, or you find yourself compromising on quality (i.e. using a higher digital compression / lower bit rate or resolution), consider buying a external hard drive or Multimedia player to store and publish your media. The advantages being it is portable between PCs, it can be stored away safely, and even used to backup other files.

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How do I get my Digitized media back?

We will deliver your Digital media on DVDs (or CDs if requested). These are read just like any other optical disc and the files copied onto your computer using Windows Explorer. Then the discs may be stored safely as backups. Larger or Dual format orders we would recommend purchasing an external hard drive for convenience.

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How do I get my new files into my PC & media player?

At the time of delivery we will import your Digital media into your PC and Media library (Windows Media Player or iTunes). From there it is a matter of syncing the media player with the portable device, and we can demonstrate this procedure at the time of delivery. For MP4 players and hardware purchased through ourselves the data will imported ready to play out of the box.

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Can I share my new files with my family & friends?

If you own the copyright, yes you can legally share the files with your family & friends. Typically this is for home produced material only. For commercial media e.g. CDs, you only own the media and are not legally allowed to share the media.

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Can I try before I buy?

Absolutely, please do! Send us some of your media and we'll perform a test run and send you the results. At the end of the day we want you to be happy, and hopefully you will then recommend us to your family and friends. Please call 0191 6402095 / 01228 808195 or email sales@multimediaconvert.co.uk to make arrangements.

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