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When you place an initial order with Multimedia
Convert, we will collect information to be able to process your
order. The information may be given to us through a phone
conversation or electronic mail. This information will form part
of our records of your dealings with Multimedia Convert.
If you subsequently contact us,
we will ask for
certain pieces of information to be able to check this record and answer
your questions quickly and accurately. In addition, we may
also note this contact and add it to
your records of transactions with us. This information
is used by us as part of our Customer Relationship Management to
serve your needs better.
You are responsible for informing us if your personal
details change: for example, a change of address or phone
number.
You agree that we may use and update this information:
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for credit and credit related services and to manage
your accounts;
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to provide you with other services;
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to identify other products and services which might be
suitable for you;
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to recover debts;
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to prevent and detect fraud;
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to update our records about you;
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to prevent money laundering; and
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to check your identity.
You agree that we may use your personal information to make a
credit check on you before we provide you with any services. We may also use your information for
our internal research and statistical
analysis with the aim of improving our services. If you request it, on payment of a fee, which is currently
£10, we will provide you with a copy of the personal information
to which you are entitled that we hold about you.
Protecting your privacy
We will keep your personal details secure at
all times AND totally separate from our WEB system. At no
time will we sell this personal information, or details of our
transactions, to another 3rd party. The information
provided is strictly held in confidence between Multimedia
Convert and yourself to allow us to do business effectively.
If you ask us to ship goods or finished
services to you, you accept that we need to provide your Name,
Address & Telephone number to the third parties that we use for
those purposes. Then it will be directly related to our
on-going business transaction. We cannot be held
responsible for the privacy policy of another company.
In a few isolated cases we may need to check what you have told us and share that information
with fraud prevention agencies. If you give us false or inaccurate data,
and we suspect fraud, we will record this at the fraud prevention
agencies.
Contacting You
During your time on this site you may ask us
to contact you by e-mail or phone about
products and services which Multimedia Convert offers. By doing so you consent to us following up and contacting you in
relation to the query raised.
Use of cookies
This website does not use cookies.
Changes to Privacy Policy
Please note that this policy will be reviewed
and change, from time to time. The revised policy will be posted to
this page so that you are always aware of the information we
collect, how we use it and under what circumstances we disclose
it.
Your consent
By using this website and our services you are consenting to this privacy
policy.
If you feel your privacy has been breached by us, then please
write to:
Multimedia Convert
33 Painshawfield Road
Stocksfield
Northumberland
NE43 7PX
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