When you place an initial order with Multimedia Convert, we will collect information to be able to process your order. The information may be given to us through a phone conversation or electronic mail. This information will form part of our records of your dealings with Multimedia Convert. 

If you subsequently contact us, we will ask for certain pieces of information to be able to check this record and answer your questions quickly and accurately. In addition, we may also note this contact and add it to your records of transactions with us. This information is used by us as part of our Customer Relationship Management to serve your needs better.

You are responsible for informing us if your personal details change: for example, a change of address or phone number.

You agree that we may use and update this information:

• for credit and credit related services and to manage your accounts;

• to provide you with other services;

• to identify other products and services which might be suitable for you;

• to recover debts;

• to prevent and detect fraud;

• to update our records about you;

• to prevent money laundering; and

• to check your identity.

You agree that we may use your personal information to make a credit check on you before we provide you with any services. We may also use your information for our internal research and statistical analysis with the aim of improving our services. If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you.

Protecting your privacy

We will keep your personal details secure at all times AND totally separate from our WEB system. At no time will we sell this personal information, or details of our transactions, to another 3rd party. The information provided is strictly held in confidence between Multimedia Convert and yourself to allow us to do business effectively.

If you ask us to ship goods or finished services to you, you accept that we need to provide your Name, Address & Telephone number to the third parties that we use for those purposes. Then it will be directly related to our on-going business transaction. We cannot be held responsible for the privacy policy of another company.

In a few isolated cases we may need to check what you have told us and share that information with fraud prevention agencies. If you give us false or inaccurate data, and we suspect fraud, we will record this at the fraud prevention agencies.

Contacting You

During your time on this site you may ask us to contact you by e-mail or phone about products and services which Multimedia Convert offers. By doing so you consent to us following up and contacting you in relation to the query raised.

Use of cookies

This website does not use cookies.

Changes to Privacy Policy

Please note that this policy will be reviewed and change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Your consent

By using this website and our services you are consenting to this privacy policy.
If you feel your privacy has been breached by us, then please write to:

Multimedia Convert
33 Painshawfield Road
Stocksfield
Northumberland
NE43 7PX